SHIP WITH CARE ✈️ ❤️
Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@hangukmall.co.kr
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Refund and Issues
- Damaged or Wrong Items
- - Please prepare the following information before you make a request to our customer service.
- Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts
- Please contact our customer service within 7 days after receiving your package.
- Missing Items
- - Please prepare the following information before you make a request to our customer service.
- Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts
- If any of your items is missing, please contact our customer service within 7 days after receiving your package.
- Once your request for the missing item is accepted, we will immediately send the correct item to your address.
- Unclaimed packages
- - Unclaimed packages, returned to Hangukmall due to absence of addressee/wrong or insufficient address, will not be refunded.
- Please double check your zip codes and detail addresses before the checkout.
- For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.
- Ineligible Products for Exchanges/Refunds
- - The following are not eligible for returns/exchanges:
- Change of mind
- Any item reported after 7 days from the delivered date
- Any item that shows any signs of usage
- Any item that has been damaged intentionally
- Any item returned without any previous notice or in spite of the return request denied by our customer service